Refund and Cancellation Policy
If VizShot isn’t right for you, ask within 30 days and you get your money back. No questions asked.
Last updated 12 October 2026.
Refunds
- Within 30 days of buying a key, you can have a full refund of what you paid, including tax, for any reason.
- Email [email protected] from the address you bought with (or tell us that address), or reply to your receipt. We answer within two working days.
- Dodo Payments, which sells VizShot for us, returns the money to the card or account you paid with. Your bank usually shows it within 5 to 10 working days.
- Once refunded, the key is turned off, and the computers using it go back to the free trial. If the 14 days are already over on a computer, VizShot keeps taking screenshots there, but saving, uploading and recording need a key again. Your captures are untouched.
After 30 days
We still help. If you were charged twice, bought by mistake, or VizShot doesn’t work on your computer and we can’t fix it, write to us and we’ll sort it out fairly.
Cancelling
VizShot is a single payment with no subscription, so there is nothing to cancel and you will never be charged again. Closing the checkout before paying cancels the purchase. Windows users install VizShot free from the Microsoft Store; the only purchase is the key, on this site, under this policy.
Chargebacks
Please write to us before disputing a payment with your bank: a refund is quicker. The key keeps working while a dispute is open; if the payment is reversed, the key is turned off, as with a refund. Disputes are handled by Dodo Payments under its buyer terms.