My email isn't arriving
Check spam, check the address, wait a minute, then ask for another. Here is the whole list.
Emails from VizShot come from [email protected], and you can reply to them. They usually arrive within a minute. If one hasn't, go through this list.
Wait a minute. Then check again.
Check spam, junk and promotions. Gmail's Promotions tab and Outlook's Junk folder catch the most. Search for "VizShot".
Check the address you typed. A small typo means the email went somewhere else. Ask for another one with the right address.
Ask for a fresh link. On the sign-in page, try again. Each link works for 15 minutes and you can ask for up to 5 in that time.
Add [email protected] to your contacts, and ask again. This helps with work addresses that filter strictly.
Try another address, if you have one, like a personal one in place of a work one.
Why you might not get a sign-in email#
We don't tell anyone whether an email has an account. If you type an address we've never seen, it just creates an account when you use the link. So there's no "that email isn't registered" message, and no email is a sign that something is blocking it, not that you have no account.
Still nothing?#
Use the contact form, or write to [email protected], from any address. Tell us the email you're expecting at, and what you were trying to do. If you've bought a key, include the email you bought with, and we can sort out the key by hand.