Refunds and receipts
Ask within 30 days for a full refund, for any reason. Your receipts and invoices are in your account.
Everything about getting money back, and finding your receipts, in one place.
Refunds#
If VizShot isn't right for you, ask within 30 days of buying and you get a full refund, tax included, for any reason. No questions asked.
Use the contact form (pick "License or billing") or email [email protected], from the address you bought with, or reply to your receipt.
We answer within two working days.
Dodo Payments returns the money to the card or account you paid with. Your bank usually shows it within 5 to 10 working days.
When a key is refunded, it's turned off. The computers using it go back to the free trial, and your captures aren't touched. If the 14 days are already over on a computer, VizShot keeps taking screenshots there, but saving, uploading and recording need a key again.
After 30 days we still help, if you were charged twice, bought by mistake, or VizShot doesn't work on your computer and we can't fix it. Write to us. The full wording is on the refund policy.
Receipts and invoices#
Dodo Payments sends a receipt by email when you buy. For receipts and tax invoices later, sign in and open your account, then press Receipts and invoices. It opens your page at Dodo Payments in a new tab, where you can download them.
Cancelling#
There's nothing to cancel. VizShot is one payment with no subscription, so you won't be charged again. Closing the checkout before you pay simply cancels the purchase.
Charged twice, or something looks wrong?#
Write to [email protected] before you dispute it with your bank. A refund is quicker, and a dispute turns the key off if the payment is reversed.