Contact support
Use the contact form, or email us. Tell us what you did, what you expected, what happened, and your version.
You'll reach a person. If something in the app broke, send feedback from VizShot's menu: it sends your note with the app's log in one step. For anything else, use the form on the contact page: pick what it's about (getting started, license or billing, share links, something broken, or something else), and we'll reply to your email. Or write to [email protected]. A person reads every message and replies within two working days.
What helps us help you#
What you did, step by step, like "I pressed Get link after a capture".
What you expected, and what happened instead. The exact words of any message are very useful.
Your system: Mac or Windows, and its version.
Your VizShot version. It's the Version line in Settings › Updates.
A screenshot of the problem, if it helps.
The log, if it's about something VizShot did. Open it with Log file at the bottom of Settings, and attach it, or paste the last few lines. See where VizShot keeps its files.
What never to send#
Your whole license key. The last four characters are plenty.
Your storage secret key. We'll never ask for it.
Your passwords. VizShot has none, and we'd never ask for yours.
Money questions#
For a refund, a double charge or a receipt, write from the email you bought with. See refunds and receipts.
Feedback and ideas#
Ideas are welcome by email, too. If you're a Founding Tester, use the feedback page.