Troubleshooting
When something does not work: shortcuts, permissions, uploads, links, sound and keys.
8 articles
- 01A shortcut does nothingUsually another app is holding the keys. Check VizShot is running, then pick a different combination.Answer
- 02VizShot says it can't see your screenOn a Mac, switch VizShot on in Screen & System Audio Recording, then quit and reopen it.Guide
- 03An upload failedThe card says Upload failed. The picture is still saved. Read the reason, then run Test connection.Answer
- 04My link doesn't openThe upload worked, but the link shows an error. The bucket is usually private, or the link address is off.Answer
- 05My recording has no soundCheck the sound switches in Settings › Recording and which microphone is chosen. The video is always saved.Answer
- 06My key won't activateMatch the message on the License tab to the list, and you will know what to do.Answer
- 07Contact supportUse the contact form, or email us. Tell us what you did, what you expected, what happened, and your version.Guide
- 08Report a problem from the appSend feedback from VizShot's menu to say what went wrong. Your note goes with the app's log, and you get a report number.Guide